Updated in August 2025

🔄 Refunds, Replacements & Exchanges

We gladly offer refunds or free replacements in the following cases:

Refunds or replacements are not supported in these situations:

You ordered the wrong product, style, or size
You changed your mind after placing the order (all products are made-to-order)

Size Difference: A variation of 1–2 cm may occur since products are measured by hand.
Color Difference: Slight color variations may appear due to printing processes (colors may look slightly brighter or darker compared to images).

In case of damage, manufacturing errors, or lost items during transit, we offer a free replacement or refund if reported within 10 days of delivery.
Once the refund is initiated, it will be processed and reflected in your account within 5–7 working days.
If multiple products are affected, a photo/video showing all items in one frame will be required.
If incorrect shipping details are provided, or the wrong product is ordered by the buyer, we cannot issue refunds or replacements.
If delivery fails because the buyer’s address or phone number is invalid, the package must be collected from the local post office within 2 business days. Uncollected parcels may be lost or disposed of.
Once marked as delivered in tracking, the package is considered successfully delivered. If stolen from the mailbox afterward, we cannot provide a free replacement or refund.

Standard delivery time: 15 business days.
If an order is delayed beyond the expected delivery window, we may provide a full or partial refund, depending on the order volume.

📦 Customs & Duties

Kawaii Waifus is not responsible for customs fees, import taxes, or duties charged in the destination country.
Buyers act as importers of goods and are responsible for paying applicable import taxes.
In rare cases (about 1% of orders), customs duties may apply. Please check your country’s import regulations before ordering.